These pieces are made by individual artisans. A small difference in colour, carving, or weight is part of the work, and a screen can shift a shade. We refund or replace a piece that arrives damaged, or that does not match the photograph and description on the site.
Tell us within 3 days
Write or call within 3 days of receiving the piece. Include the order number and a photograph of the problem. Email care@mohanjodero.com or call +91 8595651616.
Sending it back
If we agree to a return, send the piece back in saleable condition, with its tags and original packing. Ship it to MohanJodero, A-3, 51, First Floor, Sector-7, Rohini, Delhi 110085. We bear the courier cost of an approved return. We cannot take responsibility for a parcel that is lost because it was sent without tracking.
Refund or replacement
Once the piece is back and checked, we refund the amount you paid within 15 days, or we arrange a replacement if you prefer one. The refund goes to the original payment method.
Cancellation
If you no longer want an order, tell us immediately. When the piece has not gone into production and has not been dispatched, we cancel it and refund the full amount to your bank account within 15 days. We cannot cancel an order after it has been dispatched.
Shipping times are described in the shipping policy.